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Technology Support Specialist, West Catholic High School (Grand Rapids)

West Catholic High School is looking for a Technology Support Specialist to support the needs of both students and staff.  The position focuses on the implementation and support of hardware and software with a heavy emphasis on 1:1 iPad support.
 
Purpose:
Provides technical support and training to all school personnel, programs, and students to further the ongoing integration of technology and network systems aligned with the goals of the Catholic Secondary Schools in collaboration with the Office of Catholic Schools and the Diocese of Grand Rapids. 
 
Reports to: 
Instructional Technology Specialist, West Catholic High School
 
Technical Support Specialist Qualifications:
• Minimum Associate of Applied Science (AAS) degree, or equivalent education
• Experience in assembling, installing and upgrading personal computer systems, hardware, and software
• Knowledge of computer systems, management and installation tools, and related applications / technologies
• Strong interpersonal skills with the ability to listen and communicate effectively both orally and in writing
• Previous successful experiences in training, presenting information to groups, and conveying  technical information
• Ability to work independently and as a member of a team to accomplish work goals and objectives
• Ability to plan, prioritize, and coordinate complex projects
• Excellent customer service skills regarding response time, meeting quality standards, and communication
• Ability to work with confidential data and maintain confidentiality
• Demonstrates the principle of continuous learning and supports the learning of others
• Knowledge of the Catholic Church, including familiarity with its structure, function, and institutions
 
Preferred (But Not Required) Experience:
• Bachelor of Applied Science (BAS)
• MCITP/MCTS, CompTIA A+ or demonstrable related education / experience
• iPad deployment and troubleshooting, Google Apps Administration, Cloud Application Integration, Microsoft Active Directory, MS Office Administration
• Experience working in an educational setting
 
Opportunities:
• Testing and integration of new and emerging technologies
• Beta testing of new software and apps
• Sharing of personal expertise and best practices with the goal of constant building improvement
• Assist with vision and planning for future technology upgrades and endeavors

Performance Responsibilities:
• Oversees technology support desk, hardware / software support tickets, and technology support-related communications
• Performs all duties associated with the setup and maintenance of computer hardware and software 
• Performs all duties associated with the setup and maintenance of school iPads
• Assists with maintenance of school network and related systems
• Assists with audio / video setup for special events and activities
• Maintains technology-related documentation and accurate hardware inventories
• Assists in maintaining and monitoring school content filter
• Assists in maintaining and monitoring school Mobile Device Management solution
• Provides basic 'on-the-spot' training to encourage learning and self-sufficiency
• Collaborates with Instructional Technology Specialist and technology team to meet staff, student, and building needs
• Performs other duties as assigned by the Instructional Technology Specialist
 
About West Catholic High School:
West Catholic High School is a Grand Rapids Diocesan school located in Grand Rapids. Its campus sits on 42 acres. Established in 1962, it is a co-educational college preparatory institution providing a dynamic Catholic culture for excellent academic instruction, faith formation, and many and varied extracurricular activities. In its fifth year of growth, enrollment is expected to be over 500 students for the fall of 2017.
 
Interested candidates please print, complete and submit an application form located here and send it electronically along with a resume, letter of introduction, college transcripts, and two professional references to:
Megan Pittman
Administrative Assistant
West Catholic High School
meganpittman@grwestcatholic.org
616-233-5900
 
Deadline:  Review of applicants will begin immediately and continue until the position is filled.